Refund & Cancellation Policy

All donations are voluntary contributions made towards supporting our educational and charitable initiatives. Donations are generally non-cancellable and non-refundable once successfully processed.

A donation cannot be cancelled after the payment is completed and the transaction is marked successful.

If a donor exits or cancels before completing payment, no amount is deducted.

Refunds may be considered only in the following limited cases:

• Duplicate payment (donor charged more than once for the same intended donation).
• Incorrect amount entered by the donor (e.g., extra zero), reported promptly with proof.
• Technical error where payment is deducted but the donation is not recorded / acknowledged by us.
• Fraudulent transaction / unauthorized payment, subject to verification and/or notification by the payment gateway / bank.

If the donation has already been allocated / utilized for the intended purpose, we may not be able to process a refund, except where required under applicable law.

Refund requests must be raised within 7 days from the date of the successful transaction (unless mandated otherwise by law or in case of proven fraud or unauthorized payment).

• Approved refunds will be processed back to the original payment method used during the transaction.
• Refund processing timelines may vary depending on banks or payment providers and typically take 5–10 working days after approval.
• Transaction / payment gateway charges (if any) may be non-refundable and could be deducted from the refund amount.

To raise a refund request, please share:

• Donor name
• Transaction ID / Payment reference number
• Date and amount of donation
• Registered email / Mobile number used during donation
• Reason for refund request
• Screenshot or statement showing the debit (if applicable)

Donations are processed through secure payment gateways such as Razorpay. Refunds, if approved, are subject to gateway / bank processing timelines and rules.